It was a good sale. We had set him up with a nice, new, Specialized Stumpjumper FSR full-suspension mountain bike, a helmet, gloves,and a bunch of other accessories, including a Thule roof rack.
I installed the roof rack on his brand-new Ford Explorer, while Scott and the others completed the deal, inside the shop. Once all of the accessories were installed on the bike, and the rack was secure on the car, he loaded it up and drove off to his house in the Pinery.
An hour and a half later, he was back. The bike was bent nearly in half, and was in the trunk of his wife's car.
"Garage door?" I asked, knowing the answer.
"How did you know?"
"Seen it before..."
He had driven home, and pulled into the garage, like always. When the bicycle caught the top of the door frame, it stopped as the car kept moving forward. The leverage provided by the bike frame peeled the roof off of the Explorer like the top off of a can of sardines.
The house sustained about $10,000 in damage, the $2500 bike was totaled, and the car had $6000 of damage by the time the roof was replaced (six weeks later - it was a sunroof equipped model, and had to be ordered from the Ford factory). The Thule rack, which had pulled the roof off of the car, was undamaged.
I told him he should call Thule and see if they would help pay the damages in return for a testimonial. He was too embarassed by what he had done, though.
Luckily, he wasn't too embarassed to call his insurance agent.